VoIP Fabric

The VoIP solution Preferred by Professionals

This is where we publish noteworthy updates to the VoIP Fabric platform.

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Email Visibility & Flow Editor Grid Lines

We've added two small but impactful improvements to boost clarity and control.

New features

  • Email Visibility – While sending emails from our platform has long been possible, you can now view a complete log of all emails sent from your organization. This helps with tracking, accountability, and troubleshooting.
  • Flow Editor Grid Lines – In February, we introduced snapping in the Flow Editor. Now we’ve made it even better with subtle background grid lines, helping you align and organize flows even more cleanly.

TOTP in Workphone

For power users, the default "Call Me" 2FA method isn't always the preferred choice. That’s why we previously introduced TOTP as an alternative two-factor authentication option. Now, we’ve expanded support for TOTP in the white-label Workphone mobile app, giving powerusers a more flexible and secure authentication experience.

White-Label & Portal Improvements

We're making outbound call handling more flexible while refining the white-label experience and streamlining user creation.

What's New

  • Simplified User Creation – When creating users, three phone numbers must be set: Legal Source (owned by the organization) and Internal & External Display Sources (shown to the called party when placing calls). We've replaced free-form text fields with quick-select options for a smoother setup. Unnecessary fields for phone-only users have also been removed, making the process faster and more intuitive.

  • Smarter Login – Users in the login selector are now sorted by organization name + user name for easier navigation.

  • Smarter Search – When searching for an organization, pressing Enter instantly selects the best match, even if an intermediate name also matches.

  • White-Label Portal Alias Domains – Organizations can now configure alias domains that seamlessly redirect visitors to their primary portal domain. This allows for smooth domain transitions without breaking existing links.

  • More Robust RTP Handling – Before a call begins, audio formats are negotiated to ensure compatibility. Some systems send audio in a different format than agreed upon. Our improved RTP handling now detects and corrects some of these mismatches automatically.

White-Label API Domains

Our goal is to deliver a completely white-labeled experience, ensuring your customers see only your brand—never ours. Therefore API calls now use branded domains, preventing voipfabric references from appearing in browser developer tools.

Smarter Web Login

We've made logging in more seamless and secure with a smarter session management system.

What's New

  • Less Frequent Logins – No more logging in every time you close your browser—stay signed in on devices you trust.
  • Adaptive Session Duration – On public computers, sessions now expire after 3 minutes of inactivity, while on trusted devices, they last up to 30 days.

Call router

Our call routing system now takes a smarter, call-by-call approach. Each call is automatically routed via the best available connection, factoring in both call quality and cost efficiency. If the selected route is unavailable, the system promptly retries the next best route without any manual intervention.

Improvements

  • Dynamic Failover – Automatic per-call rerouting ensures uninterrupted connectivity.
  • Comprehensive Diagnostics – Expanded logging captures each call’s routing journey in more detail allowing us to better evaluate peering quality.

Priority Queue

We've added some highly requested features to the priority queue, making it more adaptable to different situations.

New features

  • Voicemail Exit – Callers now have the option to leave the waiting queue and go straight to voicemail instead, reducing frustration for those who prefer not to wait.
  • No Agents Available – If no agents are online, the queue can now be skipped entirely, preventing callers from waiting unnecessarily.
  • Emergency Interrupt – A unique new feature, especially usefull for medical professionals. Agents can now be pulled from an active call to handle an emergency call immediately. The interrupted caller will receive a prerecorded message explaining the situation and why they are placed on hold.

Flow Editor

We're excited to share some small but major improvements to the Flow Editor.

Improvements

  • Snap to Grid – Blocks now automatically align to a structured grid, keeping your workflows visually organized and easier to manage. A small but useful tweak for those who appreciate precision.
  • Dynamic Outputs – Macros can now have situational output blocks, adapting based on different conditions. For example, in the priority queue, the three yellow outputs adjust dynamically depending on specific scenarios, such as a voicemail exit. This makes flows more flexible and responsive to various situations. In the future we'll be reworking some of our existing macro's to use this functionality.

Organizations

Managing organizations just got easier with a couple of key updates designed to improve efficiency.

New

  • Create New Organizations Directly – You can now add new organizations right from this screen, making it easier to start your workflow without navigating elsewhere. Just click the green "+" button to get started.
  • Search – You can now search for an organization. Tip: if only one result remains, you can press "Enter" to select it—no need to use the mouse. This makes navigation much faster, especially for partners handling a long list of organizations.