The VoIP solution Preferred by Professionals

Small portal & Flow Editor Improvements

A fresh round of improvements brings more clarity, performance, and flexibility to both the channel page and flow building.

Channel page

• Improved filtering by source/destination number – Even faster and more accurate filtering, with better parsing across different number formats.
• New “hangup reason” attribute – Flows can now detect why a channel was terminated. This enables logic for emergency interruptions and other advanced routing scenarios.

Flow Editor

• Text casing expressions – New functions allow you to convert text to uppercase, lowercase, or only capitalize the first letter.
• Enhanced device info – The Get Device Info node now returns both device type and device status, enabling richer conditional logic in your flows.

Billing API & Automation

A simple to use, yet powerful API is now available to integrate billing directly into your own systems.

Automated

• Easy-to-use API – Fetch all usage- and rate data programmatically.
• Real-time synchronization – Keep your ERP, CRM, and invoicing systems up to date with actual billing information.

Smarter Pricing & Adjustments

Our tools now give you full control over pricing across all your customers.

Highlights

• Manage price plans – Create and apply custom price plans for all your organizations. Everything your customers do is tracked; you decide how to invoice.
• Self-service retroactive corrections – Change past pricing effortlessly. Things change and sometimes mistakes are made; now they’re easy to correct with proper safeguards.
• White-label exports – Generate customer-ready billing files with your own branding.

Realtime Billing Is Live

It has been a while since the last update, but we’re back with a major milestone: billing is now live.

Highlights

• Realtime charges – No more waiting until the end of the month. See usage and costs instantly.
• Instant revenue insights – Resellers can immediately view revenue and margins as purchases happen.
• Origin-based rates – All international rates are visible up front. No surprises.
• Snapshot history – Capture point-in-time billing data for transparent, auditable invoices.

Global DID Expansion & International Connectivity

We’ve been working hard behind the scenes to expand our reach far beyond the Netherlands.

Improvements

• DIDs in 90+ Countries – Until now, our focus was primarily on our home market. You can now order local phone numbers in over 90 countries, giving you truly global coverage with a few clicks.
• Redundant International Routing – Connectivity to the rest of the world has been significantly upgraded. To further improve our service multiple international routes have been added to ensure consistent, stable, resilient call delivery.

Email Visibility & Flow Editor Grid Lines

We've added two small but impactful improvements to boost clarity and control.

New features

• Email Visibility – While sending emails from our platform has long been possible, you can now view a complete log of all emails sent from your organization. This helps with tracking, accountability, and troubleshooting.
• Flow Editor Grid Lines – In February, we introduced snapping in the Flow Editor. Now we’ve made it even better with subtle background grid lines, helping you align and organize flows even more cleanly.

TOTP in Workphone

For power users, the default "Call Me" 2FA method isn't always the preferred choice. That’s why we previously introduced TOTP as an alternative two-factor authentication option. Now, we’ve expanded support for TOTP in the white-label Workphone mobile app, giving powerusers a more flexible and secure authentication experience.

White-Label & Portal Improvements

We're making outbound call handling more flexible while refining the white-label experience and streamlining user creation.

What's New

• Simplified User Creation – When creating users, three phone numbers must be set: Legal Source (owned by the organization) and Internal & External Display Sources (shown to the called party when placing calls). We've replaced free-form text fields with quick-select options for a smoother setup. Unnecessary fields for phone-only users have also been removed, making the process faster and more intuitive.

• Smarter Login – Users in the login selector are now sorted by organization name + user name for easier navigation.

• Smarter Search – When searching for an organization, pressing Enter instantly selects the best match, even if an intermediate name also matches.

• White-Label Portal Alias Domains – Organizations can now configure alias domains that seamlessly redirect visitors to their primary portal domain. This allows for smooth domain transitions without breaking existing links.

• More Robust RTP Handling – Before a call begins, audio formats are negotiated to ensure compatibility. Some systems send audio in a different format than agreed upon. Our improved RTP handling now detects and corrects some of these mismatches automatically.

White-Label API Domains

Our goal is to deliver a completely white-labeled experience, ensuring your customers see only your brand—never ours. Therefore API calls now use branded domains, preventing voipfabric references from appearing in browser developer tools.

Smarter Web Login

We've made logging in more seamless and secure with a smarter session management system.

What's New

• Less Frequent Logins – No more logging in every time you close your browser—stay signed in on devices you trust.
• Adaptive Session Duration – On public computers, sessions now expire after 3 minutes of inactivity, while on trusted devices, they last up to 30 days.

Call router

Our call routing system now takes a smarter, call-by-call approach. Each call is automatically routed via the best available connection, factoring in both call quality and cost efficiency. If the selected route is unavailable, the system promptly retries the next best route without any manual intervention.

Improvements

• Dynamic Failover – Automatic per-call rerouting ensures uninterrupted connectivity.
• Comprehensive Diagnostics – Expanded logging captures each call’s routing journey in more detail allowing us to better evaluate peering quality.

Priority Queue

We've added some highly requested features to the priority queue, making it more adaptable to different situations.

New features

• Voicemail Exit – Callers now have the option to leave the waiting queue and go straight to voicemail instead, reducing frustration for those who prefer not to wait.
• No Agents Available – If no agents are online, the queue can now be skipped entirely, preventing callers from waiting unnecessarily.
• Emergency Interrupt – A unique new feature, especially usefull for medical professionals. Agents can now be pulled from an active call to handle an emergency call immediately. The interrupted caller will receive a prerecorded message explaining the situation and why they are placed on hold.

Flow Editor

We're excited to share some small but major improvements to the Flow Editor.

Improvements

• Snap to Grid – Blocks now automatically align to a structured grid, keeping your workflows visually organized and easier to manage. A small but useful tweak for those who appreciate precision.
• Dynamic Outputs – Macros can now have situational output blocks, adapting based on different conditions. For example, in the priority queue, the three yellow outputs adjust dynamically depending on specific scenarios, such as a voicemail exit. This makes flows more flexible and responsive to various situations. In the future we'll be reworking some of our existing macro's to use this functionality.

Organizations

Managing organizations just got easier with a couple of key updates designed to improve efficiency.

New

• Create New Organizations Directly – You can now add new organizations right from this screen, making it easier to start your workflow without navigating elsewhere. Just click the green "+" button to get started.
• Search – You can now search for an organization. Tip: if only one result remains, you can press "Enter" to select it—no need to use the mouse. This makes navigation much faster, especially for partners handling a long list of organizations.